Here are the official NPS (National Pension System) customer care and support details you can use:
1. NSDL (Protean eGov CRA) – Primary Support
- Toll-free number: 1800 222 080
- Landline: 022‑2499 3499
- Email: [email protected] (Grievance Officer)
2. Alternate Toll-Free Numbers
- 1800 210 0080 – New toll-free number replacing 1800 889 1030
- 1800 110 708 – For DBT and scheme enquiries
Registering Grievances & Escalation
- Online Grievance: File via NSDL CRA’s CGMS portal
- By email: [email protected] (for general issues)
- Offline: Send Form G1 to CRA office — Times Tower, Lower Parel, Mumbai
Escalation Levels
For General Issues:
- Level 1 | Grievance Redressal Officer: Ms. Smita Nair (GRO), Tel: 022‑2499 3499; Email: [email protected]
- Level 2 | Chief GRO: Mr. Mandar Karlekar, Fax: 022‑24915217; Email: [email protected]
For NPS Exit Complaints:
- Level 1 | Ms. Manjiri Salvi, Tel: 022‑2499 4274; Email: [email protected]
- Level 2 | Mr. Dinesh Dalvi, Email: [email protected]
- Level 3 | Mr. Mandar Karlekar (Chief GRO)
Operating Hours & Response Time
- Support hours: Monday–Friday, 9:30 AM – 6 PM
- Acknowledgement: Within 3 business days
- Resolution target: 30 days (per PFRDA/ET guidelines)
NSP Trust Main Office (for general inquiries)
Contact:
NPS Trust, WTC Tower B, Nauroji Nagar, New Delhi – 110029
Tel: +91‑11‑3565 5222
WhatsApp: +91‑85888 52130
Quick Reference Table
| Type | Contact Details |
|---|---|
| Toll-free support | 1800 222 080, 1800 210 0080 |
| Landline | 022‑2499 3499 |
| Email (general) | [email protected], [email protected] |
| Grievance portal | NSDL CRA CGMS |
| Escalation L1/L2 | Ms. Nair / Mr. Karlekar (general) |
| Exit complaints L1-L3 | Ms. Salvi / Mr. Dalvi / Mr. Karlekar |
| Central office (Trust) | +91‑11‑3565 5222; WhatsApp +91‑85888 52130 |
