NetBanking – How to Find your Customer ID?

Retrieving your Customer ID or User ID for net banking is essential for accessing online banking services. Here’s a simple guide tailored for major Indian banks:

HDFC Bank

Online Retrieval:

1. Visit the HDFC NetBanking login page.
2. Click on the “?” icon labeled “Forgot Customer ID?”.
3. Enter your registered mobile number, PAN or Date of Birth.
4. Authenticate using the OTP sent to your mobile.
5. Your Customer ID will be displayed on the screen.

Offline Methods:

• Check the first page of your passbook, chequebook, or account statement.
• Refer to the welcome letter received during account opening.

Bank of India (BOI)

Methods to Retrieve Customer ID/User ID:

• Mobile Banking App: Log in and navigate to the ‘Profile’ section to view your Customer ID.
• Account Statement: Open your account statement PDF; the Customer ID is listed in the customer details section.
• Passbook: Find your Customer ID printed on the front page.
• Customer Care: Call 1800 220 229 or 1800 103 1906 and provide necessary details to retrieve your Customer ID.

Union Bank of India

Online Retrieval:

1. Visit the Union Bank NetBanking portal.
2. Click on “Self User Creation”.
3. Enter your debit card number, PIN, 15-digit account number, and either your Date of Birth or PAN.
4. Provide details of a recent transaction.
5. Your User ID will be displayed upon successful verification.

Offline Methods:

• Passbook: Your Customer ID (CIF number) is printed on the front page.
• Account Statement: Locate your Customer ID in the account details section.
• Customer Care: Call 1800 22 2244 and follow the prompts to speak with a representative who can assist you.

Axis Bank

Methods to Retrieve Customer ID:

• SMS: Send “CUSTID <15-digit account number>” to +919951860002 or 56161600 from your registered mobile number.
• Welcome Letter & Chequebook: Your Customer ID is mentioned in both documents.

ICICI Bank

Retrieval Process:

• Visit the ICICI NetBanking portal.
• Click on “Get User ID” and follow the on-screen instructions, entering required details such as your account number and registered mobile number.

Kotak Mahindra Bank

Retrieval Process:

• Visit the Kotak NetBanking portal.
• Click on “Need Help?” and select “I want to register for Net Banking”.
• Follow the prompts, entering your Customer Relationship Number (CRN) or other required details.

Bank of Baroda

Online Retrieval:

1. Go to Bank of Baroda NetBanking.
2. Click on “Retail User”.
3. Follow the process to retrieve your User ID by providing necessary account details.

India Post (Department of Posts)

Retrieval Process:

• Your Customer ID is the 9-digit CIF ID printed on the first page of your passbook.
• For internet banking activation, visit the DoP Internet Banking page and use the “New User Activation” link.

General Tips:

• Always keep your Customer ID/User ID confidential to protect your banking information.
• If you’re unable to retrieve your ID through the above methods, consider visiting your bank branch with valid identification for assistance.

If you need guidance for a specific bank not listed here or further assistance, feel free to ask!