How can I track a complaint raised with a stockbroker?

Most brokers provide a complaint or ticket reference number once you’ve filed a grievance, and you use that number to check status either through the app’s support section, by emailing the grievance officer directly, or through customer support. SEBI mandates specific timelines for brokers to acknowledge and resolve investor complaints, so if the complaint has gone well past the broker’s committed timeline without resolution or a clear update, that’s a strong signal to escalate. If you’ve escalated to SEBI SCORES, that portal itself provides a tracking mechanism using the complaint registration number generated when you filed it, letting you see the current status and any response from the broker as it comes in through the regulatory process. You keep your reference numbers organised (broker-level and, if escalated, the SCORES registration number) specifically so you’re not starting the tracking process from scratch each time you follow up.