Investor Grievance and Escalation Matrix

Investor Complaint Redressal Mechanism

Objective:

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us. This policy details grievance handling through a structured grievance redressal framework.

Policy:

Where the Client has got any grievances, at branch level or HO level, he/she should first promptly notify the same to the Compliance Officer of our company in writing so as to reach our registered office or through email to our Investor Grievance Cell stating the nature and value (if any) of the grievance along with the relevant supporting documents. All the Grievances are time bound and the clients should strictly adhere to such limitation of time.

Compliance Officer: Mr. Shivkumar

Email ID: [email protected]

1. The company has a designated investor grievances email id – [email protected] which the client or investor can make a complaint. 
2. An Investor / client can make a written complaint through letter also.
3. The Company maintains investor grievance register in which full detail of every written complaint shall entered. 
4. Designated person shall login the designated investor grievances email id on daily basis to look after the investor complaint whether new complaint has been lodged or not. 
5. The full detail of the written complaint must be passed to the concerned department and inform the compliance officer of the company as soon as it is received.
6. A letter or mail must be written to all the investor who have submitted written complaints by the designated person or Compliance Officer acknowledging receipt of the complaint and informing them it will be dealt with.
7. Compliance Department will obtain all information available on the complaint which is considered necessary for a proper investigation. Look into all the necessary information and resolve the as soon as possible.
8. There is standing policy of the company to resolve the investor complaint within seven days of the receipt of the same expect the complicated case.
9. A serious complaint (where the written response does not settle the issue) must be referred to the Designated Director of the company.
10. The Compliance Officer of the Company shall review the investor complaint register on weekly basis to find out whether complaint has been resolved within time or not.

If not satisfied with the resolution of the Grievances, the client may approach the concerned Stock Exchange (s) at the following:

After approaching us and the Exchanges, if client is not satisfied, he/she can lodge the grievances with SEBI at https://scores.sebi.gov.in/ . 

Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

Policy Review:

This policy may be reviewed as and when there are any changes introduced by any statutory authority or as and when it is found necessary to change the policy due to business needs.

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Escalation Matrix for Stock Broker and Depository Participant

 
 
Escalation Matrix for Research Analyst
 

Grievance Cell of NSE
Grievance Cell of BSE

Complaint Status- Compliance to Monthly Disclosure

– DPs

– Stock Broking

– Research Analyst