Investor Complaint Redressal Mechanism
Objective:
We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us. This policy details grievance handling through a structured grievance redressal framework.
Policy:
Where the Client has got any grievances, at branch level or HO level, he/she should first promptly notify the same to the Compliance Officer of our company in writing so as to reach our registered office or through email to our Investor Grievance Cell stating the nature and value (if any) of the grievance along with the relevant supporting documents. All the Grievances are time bound and the clients should strictly adhere to such limitation of time.
Compliance Officer: Rakhesh R
Email ID: [email protected]
If not satisfied with the resolution of the Grievances, the client may approach the concerned Stock Exchange (s) at the following:
Exchange |
Website |
Contact No: |
Email ID |
BSE |
022-22728517 |
||
NSE |
1800-266-0058 |
||
DP – CDSL |
1800-22-5533 |
After approaching us and the Exchanges, if client is not satisfied, he/she can lodge the grievances with SEBI at https://scores.sebi.gov.in/ .
Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
Policy Review:
This policy may be reviewed as and when there are any changes introduced by any statutory authority or as and when it is found necessary to change the policy due to business needs.
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Investor Grievance & Escalation Matrix:
S No.
|
Details
|
Contact Person
|
Registered Office Address
|
Contact Number
|
Email
|
1
|
Customer Care
|
Chirag Pandey
|
601, Heritage Plaza JP Road, Andheri West, Mumbai – 400058
|
8062420403
|
|
2
|
Head of Customer Care
|
Chirag Pandey
|
601, Heritage Plaza JP Road, Andheri West, Mumbai – 400058
|
8062420404
|
|
3
|
Compliance Officer
|
Rakhesh R
|
601, Heritage Plaza JP Road, Andheri West, Mumbai – 400058
|
8062420405
|
|
4
|
Designated Director
|
Prince Surana
|
601, Heritage Plaza JP Road, Andheri West, Mumbai – 400058
|
8062420406
|