How can I file a complaint through SEBI SCORES?

You go to the official SEBI SCORES portal, register with your basic details if you haven’t already, and file a new complaint by selecting the relevant intermediary (in this case, the specific broker), the category of complaint, and providing a clear description along with supporting documents you can upload directly through the portal. SEBI requires that you typically first attempt to resolve the issue directly with the broker before escalating to SCORES, so you keep evidence of that initial complaint (date filed, broker’s response or lack of one) ready to reference, since SCORES may ask for this. Once filed, SCORES assigns a registration number you use to track the complaint’s status, and the broker is required to respond within a SEBI-mandated timeframe, with SEBI itself reviewing the case if the response is inadequate or absent. You file through SCORES specifically when the broker-level process hasn’t resolved things satisfactorily, since it’s a genuine regulatory escalation, not just an alternate contact channel.