CSB Retail Net Banking lets you access your account online for services like balance inquiry, fund transfers (NEFT/IMPS), bill payment, cheque book requests, account statements, and more—all from your browser or CSB’s mobile app.
Key Benefits & Features
- Account overview: Mini statement, average balance
- Fund transfers: Within CSB and to other banks via NEFT/IMPS
- Requests: Cheque book issuance, ATM PIN setup, card blocking
- Bills & utilities: Add payees and schedule payments
- Deposits & loans: Create or close eDeposits, view term loans
- Account tools: Standing instructions, limit settings, maturity calculators
- Statements: Download PDF e-statements for up to 3 months or more
Registration Process
Online Self-Registration
- Visit CSB Bank’s official net banking portal.
- Choose Retail Banking → Register → Self User Registration.
- Provide your account number, ATM card details (number, expiry, CVV, PIN), and registered mobile number and email.
- Verify via OTP and agree to terms.
- Acceptable only for individual or proprietorship accounts. Corporate users must submit forms at a branch. Registration is typically activated within 24–48 hours.
Offline Registration
- Business or joint account holders should download CRF‑1A or CRF‑1B from CSB’s portal and submit it at a branch with required KYC documents.
Login & Password Reset
Login Steps
- Go to the CSB Net Banking portal and select Retail Login.
- Enter your Customer ID and password.
- Complete CAPTCHA or image verification.
- You may receive an OTP for multi-factor authentication.
Forgot Password
- On login page, click Forgot Password, enter your registered mobile number.
- Receive OTP, verify, and reset your password online.
Mobile Banking Integration
CSB now uses a unified digital platform:
- You can access net banking features via the CSB mobile app (mPassbook/UPI).
- Login uses Customer ID + MPIN.
- Both channels (web and mobile) are interconnected—blocking on one will block the other for security reasons.
Quick Overview Table
| Task | Steps |
|---|---|
| Register (online) | Visit portal → Retail → Register → Enter account & card info → OTP |
| Register (offline) | Download CRF‑1A/B → Visit branch with KYC documents |
| Login | Portal → Retail login → Customer ID + Password + OTP if prompted |
| Reset password | Click “Forgot Password” → Mobile OTP verification → Create new password |
| Explore features | Mini statement, fund transfers, bill payments, e-deposits, card services |
| Use mobile app | Same credentials (Customer ID + MPIN) via CSB mobile app |
Top Tips & Security Best Practices
- Always use your registered mobile number and email for OTPs and alerts.
- Choose strong alphanumeric passwords; don’t reuse your ATM PIN.
- Avoid public Wi‑Fi or shared computers; always log out and clear browser cache after use.
- If you suspect unusual activity, contact CSB phone banking immediately.
- Keep the app and system updated for enhanced security.
Final Thoughts
CSB Net Banking offers powerful and secure online banking for individuals, with tools for seamless fund transfers, bill payment, statements, and account management. Registration is fast and convenient, either online or offline, with access extended via a robust digital platform that includes mobile banking.
