Ujjivan SFB Customer Care Number and Support
Ujjivan SFB Customer Care Number and Support
Ujjivan Small Finance Bank’s toll-free customer care number is 1800 208 0121, available 24×7 for account queries, card blocking, complaints, and general assistance.
Contact Options
- Toll-free helpline: 1800 208 0121 (24×7, free from any network)
- Email: [email protected]
- In-app support: Via the Hi Ujjivan app’s chat or help section
- Branch: For in-person resolution of complex issues
Services Available via Customer Care
- Account balance and transaction queries.
- Debit card blocking for lost or stolen cards.
- Loan and FD account information.
- Complaint registration and status tracking.
- Branch and ATM locator assistance.
- Cheque book and service request follow-up.
In-App Support via Hi Ujjivan
- Open the Hi Ujjivan app.
- Tap Help or Support.
- Use the chat assistant or raise a service request directly.
Escalation Process
If your complaint is not resolved within the promised time:
- Escalate to the bank’s Grievance Redressal Officer (contact on the Ujjivan SFB website).
- If unresolved after 30 days, file a complaint with the RBI Banking Ombudsman through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) or the RBI’s CMS portal.
Key Takeaways
- Toll-free number 1800 208 0121 is available 24×7.
- Email and in-app chat are good for non-urgent queries.
- For lost cards, call immediately to block the card.
- Escalate to the RBI Ombudsman if the bank does not resolve your complaint within 30 days.
FAQ
How do I block a lost Ujjivan SFB debit card immediately?
Call 1800 208 0121 immediately or block the card through the Hi Ujjivan app under Cards. Both options are available 24×7.
Can I register a complaint online without calling?
Yes. Use the in-app support on the Hi Ujjivan app or email [email protected] to register a written complaint with a reference number for tracking.
Is the 1800 208 0121 number free from mobile phones?
Yes. All 1800 numbers in India are toll-free and can be dialled at no charge from mobile or landline connections on any network.
