SBI Phone Banking – Customer Care Number, Services & How to Use (2026)

State Bank of India (SBI) phone banking lets you access key banking services over a simple phone call—no internet required. Whether you want to check your account balance, get a mini statement, block a lost debit card, or talk to customer care, SBI Phone Banking works 24×7 for most services.

Below is a clear, step-by-step guide in simple Indian English.

Quick Summary: SBI Phone Banking

• Service type: Toll-free phone banking & customer care
• Availability: Mostly 24×7 (agent hours may vary)
• Best for: Balance enquiry, mini statement, debit card blocking, complaints
• Internet needed: No
• Linked to: Your registered mobile number

What Is SBI Phone Banking?

SBI Phone Banking is an IVR (Interactive Voice Response) and customer care service that allows SBI customers to perform basic banking tasks by calling an official SBI phone number from their registered mobile number.

It is especially useful if:

• You don’t use internet banking or YONO
• Your internet is not working
• You need urgent help like ATM/debit card blocking

SBI Phone Banking Customer Care Number

SBI provides toll-free phone banking numbers for India.

Note: Official numbers may change. Always verify the latest phone banking number in the YONO SBI app, SBI website, or on your bank passbook.

Typical formats:

• Toll-free (India): 1800-XXX-XXXX
• Alternate toll-free: 1800-XXX-XXXX
• Chargeable / international: +91-XX-XXXX-XXXX

Services Available Through SBI Phone Banking

You can access the following services through IVR or by talking to a customer care executive:

1. SBI Balance Enquiry

• Call from your registered mobile number
• Select the balance enquiry option
• Your savings or current account balance is announced

2. SBI Mini Statement

• Get last 5–10 transactions
• Useful for quick expense tracking
• Available via IVR

3. Debit Card Block / Hotlist

• Block ATM or debit card instantly
• Recommended if your card is lost or stolen
• Works 24×7

4. Account Details Help

• Account-related queries
• KYC or branch-related guidance
• Nomination and basic service requests

5. Complaints & Service Requests

• Register a complaint
• Track existing complaint status
• Talk to an SBI executive (timings may vary)

How to Use SBI Phone Banking (Step-by-Step)

1. Dial the SBI phone banking number from your registered mobile
2. Choose your preferred language
3. Follow IVR instructions:
   • Press the key for balance enquiry, mini statement, card block, etc.
4. For some services, enter details like:
   • Last digits of account number
   • ATM card details (only if prompted)
5. For complex issues, connect to a customer care executive

Who Can Use SBI Phone Banking?

You can use SBI phone banking if:

• You have an active SBI account
• Your mobile number is registered with the bank
• Your account is not restricted or frozen

If your number is not registered, visit your SBI branch to update it.

Common Problems & Troubleshooting

Phone banking not working?

• Call from the registered mobile number
• Check network signal
• Try again after some time if IVR is busy

Unable to connect to executive?

• Call during normal working hours
• IVR services still work even if agents are unavailable

Wrong balance or transaction issue?

• Note the transaction details
• Register a complaint through phone banking or YONO SBI

Security Tips for SBI Phone Banking

• Never share OTP, ATM PIN, or CVV with anyone
• SBI executives never ask for full PINs or passwords
• Call only official SBI numbers
• Block your card immediately if phone or wallet is lost

SBI Phone Banking vs YONO SBI App

Feature	Phone Banking	YONO SBI
Internet required	❌ No	✅ Yes
Balance enquiry	✅	✅
Mini statement	✅	✅
Fund transfer	❌	✅
Card block	✅	✅
Ease of use	Very easy	Feature-rich

FAQs: SBI Phone Banking

SBI Phone Banking is a simple and reliable way to manage basic banking needs anytime, anywhere—especially when you don’t have internet access. From balance enquiry to debit card blocking, it offers essential services securely over a phone call.