- Customer Service (Retail Banking and General Queries):
➤ +91 22 6115 6300 — Available 24×7, for all banking needs including reporting unauthorized transactions or blocking debit cards. - Credit Card Helpdesk:
➤ +91 22 6232 7777 — For credit card inquiries.
➤ +91 22 7119 0900 — For SuperCard holders. - Microfinance Helpdesk:
➤ +91 22 6184 6300 — Dedicated support for microfinance customers.
Missed Call & SMS Banking Services
- Balance Enquiry:
Dial 1800 419 0610 from your registered mobile and hang up. You’ll receive a balance update via SMS instantly, 24×7. - SMS Service (for other features):
Send SMS with keywords to 9223366333 and access services for:- BAL C – Balance
- TXN C – Last 5 transactions
- FDINQ C – FD enquiry
- LOANINQ C – Loan enquiry
- CHQSTA C A Z – Cheque status
(Here, “C” = Current account, “A” = Savings).
WhatsApp Banking
- Message “Hi” or “Start” to 84335 98888 from your registered mobile
- Complete OTP verification and access services like balance enquiry, mini statement, and requests.
Email Support & Grievance Redressal
- General Banking Queries: [email protected]
- Cards & Credit Card Support: [email protected]
- SuperCard Specific Support: [email protected]
(Emails only processed if sent from registered email address; business hours registration)
Grievance Escalation:
- First Level: Branch, customer care helpline
- Second Level: Escalate to Regional Nodal Officer or head of card services using your complaint reference number
Quick Summary Table
| Purpose | Contact Method | Availability |
|---|---|---|
| Banking & general queries | +91 22 6115 6300 | 24×7 |
| Credit card support | +91 22 6232 7777 / +91 22 7119 0900 | 24×7 |
| Microfinance support | +91 22 6184 6300 | 24×7 |
| Balance checks via missed call | 1800 419 0610 | 24×7 (free) |
| SMS banking (balance, txn,/fd, loan) | Keywords → 9223366333 | 24×7 |
| WhatsApp banking | Message 84335 98888 with OTP | After registration |
| Email support | customercare@ / cardservices@ etc. | Business hours |
| Escalation (Nodal Officer / Grievance) | Regional / Principal nodal officer email | Business hours |
Tips for Efficient Support
- Always reach out using your registered mobile number or email address.
- Do not share OTPs, login PINs, or debit card information with anyone—even over phone.
- Keep the reference or complaint number provided at the end of your interaction.
- When emailing, include relevant details: your name, registered contact, account number, and issue description.
Final Thoughts
RBL Bank offers a robust, multi-channel support system with 24×7 access for banking support, WhatsApp-based services, SMS, missed calls, and structured grievance escalation. Whether you’re dealing with a card issue, reporting fraud, or seeking everyday assistance—help is just a call, message, or email away.
