Punjab National Bank provides a secure 6‑digit Green PIN (OTP) for setting up or regenerating your ATM/debit card PIN. Here’s how to do it across various channels:
1. Request Your Green PIN (OTP)
From your registered mobile number, send this SMS:
typescriptCopyEditDCPIN <16‑digit debit card number>
to 5607040 or 9264092640
You’ll receive a 6‑digit OTP (Green PIN), valid for 72 hours. Each OTP is for one-time use only.
2. Set ATM PIN at a PNB ATM
- Visit a PNB ATM and insert your debit card.
- Choose Create/Change PIN (GPIN).
- Select OTP Generation/OTP Validation.
- Enter the 6‑digit Green PIN.
- Choose your new 4‑digit ATM PIN and confirm it.
- You’ll see “PIN generated successfully” on screen.
3. Use the PNB One Mobile App
- Log in to the PNB One App.
- Go to Debit Cards → Generate Green PIN.
- Select your account, enter card details and the OTP.
- Enter and confirm your desired 4‑digit PIN.
- PIN setup is completed instantly.
4. Internet Banking Method
- Log in to PNB Internet Banking (IBS retail).
- Navigate to Value Added Services → Card Related Services → Set/Reset Debit Card PIN.
- Select your account and provide card number, expiry date, and the 6-digit OTP.
- Set and confirm your new 4-digit PIN.
5. Via IVR (PhoneBanking)
- Dial 1800-1800 or 1800-2021.
- Choose language → Debit Card services → Generate/Validate OTP.
- Enter your card number and Green PIN, then set and confirm your new 4-digit ATM PIN.
6. Branch Visit Option
If required, you can request a PIN reset at any PNB branch by producing your debit card and mobile number. A Green PIN OTP will be sent to proceed.
Method Comparison
| Channel | Steps | Internet Required | Ideal For |
|---|---|---|---|
| SMS to 5607040 | Request Green PIN OTP | No | OTP generation |
| PNB ATM | Use OTP to generate PIN | No | Offline users |
| PNB One App | Request OTP, then generate PIN in app | Yes | Mobile banking convenience |
| Net Banking | Use OTP to set/reset PIN in web banking | Yes | Desktop/laptop users |
| IVR | Phone-based option for PIN generation | No | Voice-guided process |
| Branch Visit | Assist with PIN generation if needed | No | Last resort in case of issues |
Key Details & Tips
- OTP validity: Green PIN is valid for 72 hours and can only be used once.
- You can generate a Green PIN for:
- A new debit card
- Forgotten or blocked PIN
- Reissuance after the OTP expires
- Choose a strong, unpredictable 4-digit PIN—avoid patterns, birthdays, etc.
- Never share your OTP or PIN with anyone, including strangers claiming to be from the bank.
- Your debit card must be activated and linked to your registered mobile number for these methods to work.
