Main Customer Care Numbers
- 1860 266 2666 — Kotak’s general customer care helpline for banking services, credit/debit cards, loans, and more. Available 24×7 within India.
- 1800 209 0000 — Dedicated 24×7 helpline for reporting fraud or unauthorized transactions, including credit card-related issues.
- 1800 266 6666 — Toll-free support line reserved for Privy League customers, available 24×7.
Special Purpose & Other Helplines
- 1860 266 7777 — For queries regarding consumer durable loans, Debit Card EMIs, and Smart EMI cards.
- 1860 2666 888 — FASTag or NETC-related support (local call charges apply); alternatively use 1800 3006 9090.
- 1860 266 0811 — Dedicated support for Kotak 811 digital savings account (available Mon–Sat, 9:30 AM–6:30 PM).
NRI & International Support
- +91 22 6204 2001 — Worldwide helpline for NRIs, available 24×7 (international call charges apply).
- Toll-free international access in key countries:
- USA: 1855‑365‑6767
- UK: 00800‑4499‑0000
- UAE: 8000‑183‑0148
- (Others include Australia, Hong Kong, Singapore, Canada)
Quick Reference Table
| Purpose | Contact Number | Availability |
|---|---|---|
| General banking / credit card | 1860 266 2666 | 24×7 (India) |
| Fraud / unauthorized transactions | 1800 209 0000 | 24×7 |
| Privy League customer support | 1800 266 6666 | 24×7 |
| Kotak 811 account queries | 1860 266 0811 | Mon–Sat 9:30 AM–6:30 PM |
| EMI/Smart card & debit EMI help | 1860 266 7777 | Regular working hours |
| FASTag / NETC support | 1860 2666 888 / 1800 3006 9090 | Local call charges apply |
| NRI/international support | +91 22 6204 2001 (+intl toll) | 24×7 |
Email Support & Grievance Handling
- General or SME banking complaints: [email protected]
- For credit card or loan queries, specialized email options available via official site.
- To escalate unresolved issues, you can contact Kotak’s grievance redressal team via email or official forms.
Tips for Efficient Support
- Always call from your registered mobile number linked to your Kotak Bank account.
- Keep your Customer ID/Account number handy when calling.
- Describe your issue clearly, and take note of the complaint ticket or reference number.
- For secure communication, avoid sharing OTPs, PINs, or sensitive credentials over calls.
Final Thoughts
Whether you need quick help with banking, want to report a fraud, or manage loan or FASTag queries, Kotak Mahindra Bank offers dedicated helplines tailored by service category. Privileged, 811 users, and NRI customers have their own dedicated support lines.
