Toll-Free National Helpline
- 1800 425 00 000 – Available 24×7 for general support, digital banking, reporting unauthorized transactions, ATM support, UPI issues, and more.
WhatsApp Banking & Balance Enquiry
- WhatsApp support: Send Hi to 87544 24242 for services like balance check, mini statement, cheque services, blocking cards, and loan inquiries.
- Missed-call balance inquiry: Dial 96776 33000 from your registered mobile—call disconnects and your balance SMS arrives shortly.
SMS & Blocking Services
- Block all digital transactions: Send
BLOCKto 92310 00001 or 09289 592895 from your registered mobile. - SMS banking commands (e.g. balance, mini-stmt): Use 94443 94443 with your MPIN and keywords like
BALAVL,LATRAN,CHQSTS,DCHSTS, etc.
Specialized Support & Email Contacts
| Issue or Service | Contact |
|---|---|
| Net banking / digital banking queries | 044‑28221440 / 44‑28221441, or [email protected] |
| NEFT / RTGS transaction concerns | [email protected] 044‑28134163 / 64 |
| IMPS / IRCTC transaction issues | [email protected] or [email protected] |
| Other bill payments (e.g. BillDesk, PayU) | Contact respective merchant email IDs listed on the statement |
Grievance Redressal & Escalation
If you’re unsatisfied with resolution:
- Use Indian Bank’s CGRS (Complaint Grievance Redressal System) for escalation.
- You can also approach the Banking Ombudsman in your area.
Quick Summary
- Emergency/toll-free support: 1800 425 0000
- WhatsApp Banking: 87544 24242 (just send “Hi”)
- Missed-call balance check: 96776 33000
- SMS commands: use 94443 94443 with MPIN
- To block transactions:
BLOCKto 9231000001 or 092895 592895 - Email help: [email protected], [email protected], and others depending on the service
Security & Usage Tips
- Always call or send SMS only from your registered mobile number.
- Never share OTP, MPIN, or banking details with unknown callers or messages.
- Cross-check any link received via SMS or email before clicking.
