- 1800 425 1444 — Primary toll-free helpline for mobile/internet banking support, debit card blocking, and general queries.
- 1800 572 8031 — Alternate toll-free line for disrupted access cases, including card blocking or digital support.
General & Phone Banking Support
- 080‑2202 1507 / 080‑2202 1508 / 080‑2202 1509 — Local Bangalore-based lines for general banking support and transaction queries.
- 080‑2202 1509 or 080‑2202 1500 — Contact to report unauthorized electronic transactions or ATM issues.
Registering SMS & Missed Call Banking
- Missed Call (Balance Enquiry): Call 84228 45512
- Missed Call (Mini Statement): Call 1800 425 1446 or use SMS:
BLOCK <last 4 digits of card>to 5676791 for card issues. - SMS Banking: Send keywords like
BAL XXXX,BLOCK XXXX,REWARD XXXXto 5676791 (XXXX = last 4 digits of card).
WhatsApp Banking
- Message “Hi” or “Start” to 96321 88999 on WhatsApp
- After OTP verification, you can access services like balance check, mini-statement, card requests, etc.
Email & Grievance Support
- General support / feedback: [email protected]
- Customer complaints: [email protected]
Escalation & Regional/Nodal Offices
If your issue isn’t resolved:
- Level 1: Contact toll-free helpline: 1800 425 1444
- Level 2: Write to or call regional office corresponding to your city (details provide coverage across Bengaluru, Chennai, Delhi, Mumbai, Mysuru, Mangaluru, Shivamogga, Tumakuru, Udupi, Hyderabad, Kolkata, and others).
- Level 3: Escalate to Head Office at Mangaluru—Customer Service & Grievance Redressal Cell, Mahaveera Circle.
If still unresolved, consider escalating to the Banking Ombudsman as per RBI grievance guidelines.
Summary Table
| Purpose | Contact Method | Available |
|---|---|---|
| General / Digital Banking Help | 1800 425 1444 / 1800 572 8031 | 24×7 |
| Local Branch Queries | 080‑2202 1507 / 1508 / 1509 | Business hours |
| Balance via Missed Call | Call 84228 45512 | 24×7 |
| Mini Statement via Missed Call | Call 1800 425 1446 | 24×7 |
| SMS Commands | BAL / BLOCK / REWARD → 5676791 | 24×7 |
| WhatsApp Banking | Message 96321 88999 | After OTP login |
| Complaint / Grievance Email | customerservice@ / [email protected] | Business hours |
Tips for Smooth Support Experience
- Always use your registered mobile number or email while calling or emailing.
- Never share OTPs, PINs, or CVV over phone or WhatsApp.
- Request a complaint or reference number after lodging a query for easy tracking.
- Use official apps like KBL Mobile Plus or email contacts provided above.
✅ Why This Matters
Whether blocking a lost card, checking your balance, resolving service outages, or escalating unresolved complaints—Karnataka Bank offers multiple, round-the-clock support options. Use the fastest path available to you for the quickest assistance.
