Indian Bank Video KYC – Online KYC Process Explained (2026)
Indian Bank Video KYC is a paperless, RBI-approved digital verification process that allows customers to complete KYC through a live video call, without visiting a branch. It is mainly used for online savings account opening and KYC updates.
Quick Summary
- Bank: Indian Bank
- KYC mode: Video KYC (VKYC)
- Process: Live video verification
- Time required: 5–10 minutes (typically)
- Availability: 24×7 (agent availability may vary)
- Documents: PAN + Aadhaar
What Is Indian Bank Video KYC?
Video KYC is a digital alternative to branch-based KYC, introduced as per RBI guidelines. An Indian Bank official verifies your identity via a secure video call and completes KYC instantly or within a short time.
It is commonly used for:
- Online savings account opening
- Zero-balance / digital accounts
- KYC re-verification or updates
Documents Required for Indian Bank Video KYC
Keep these ready before starting:
- PAN card (mandatory)
- Aadhaar card (for address verification)
- Smartphone / laptop with camera & mic
- Stable internet connection
Your Aadhaar-linked mobile number is required for OTP verification.
How to Complete Indian Bank Video KYC (Step-by-Step)
Step 1: Start Online Application
- Visit Indian Bank’s official website or mobile app
- Select Open Savings Account or KYC Update
- Enter personal details and verify mobile number with OTP
Step 2: Choose Video KYC Option
- Select Video KYC as the verification method
- Start instantly or schedule the video call
Step 3: Live Video Verification
During the video call, the bank official will:
- Ask you to show your original PAN card
- Verify your name, DOB, and address
- Capture your live photograph
- Confirm that you are in India
The call is recorded for security.
Step 4: KYC Completion
- KYC status is updated after verification
- Account is usually activated within 24–48 hours
Important Rules for Indian Bank Video KYC
- You must be physically present in India
- Face must be clearly visible (no mask / sunglasses)
- Original PAN must be shown (photocopies not allowed)
- Background should be well-lit and quiet
Common Problems & Troubleshooting
Video KYC Failed or Rejected?
- Poor internet connection
- Document mismatch
- Face not clearly visible
Solution: Restart or reschedule Video KYC.
Video KYC Pending?
- High request volume
- Agent not available
Solution: Check status in the app or wait for confirmation.
Benefits of Indian Bank Video KYC
- No branch visit
- Fully digital & paperless
- Faster account opening
- RBI-compliant & secure
FAQs on Indian Bank Video KYC
Is Video KYC mandatory for online account opening?
A. Yes, for fully digital accounts.
Can Video KYC be done on mobile?
A. Yes, smartphones are supported.
Is Indian Bank Video KYC safe?
A. Yes, it follows RBI security guidelines.
What if I miss the Video KYC call?
A. You can reschedule the video KYC from the link provided.
Conclusion
Indian Bank Video KYC makes banking simpler by allowing customers to complete KYC from home through a quick video call. With minimal documents and a short process, it saves time and avoids branch visits.
