HDFC Video KYC: Process, Documents & Common Issues (2026)
HDFC Bank Video KYC allows customers to complete Know Your Customer (KYC) verification online, without visiting a branch. It is mainly used for new account opening and some service requests.
This guide explains how HDFC Video KYC works, documents required, and troubleshooting tips.
Quick Summary: HDFC Video KYC
- Bank: HDFC Bank
- Mode: Online (live video verification)
- Used for: Account opening & select services
- Time required: 5–10 minutes
- Availability: As scheduled by the bank
Who Can Do HDFC Video KYC?
You can usually complete Video KYC if:
- You are physically present in India
- Your mobile number is linked with Aadhaar
- You have a smartphone with camera & internet
- You are opening a new HDFC account or upgrading KYC
Documents Required for HDFC Video KYC
Keep these ready before starting:
- Aadhaar card (original)
- PAN card
- Blank white paper & pen (if asked)
- Good internet connection
Originals are mandatory; photocopies are not accepted.
How to Complete HDFC Video KYC – Step-by-Step
Apply for account / service on HDFC website or app
Choose Video KYC as verification method
Fix a time slot (if applicable)
Join the video call using the link sent by HDFC
Show Aadhaar & PAN clearly to the camera
Follow instructions given by the bank official
Confirmation received after successful verification
The entire process usually takes 5–10 minutes.
After Video KYC: What Happens Next?
- KYC status is updated
- Account is activated (for new accounts)
- Debit card & welcome kit are dispatched
Activation timelines may vary.
Common Problems & Troubleshooting
Video KYC failed?
- Poor internet connection
- Blurry document display
- Location outside India
Did not receive video KYC link?
- Check SMS & email
- Request a new link from HDFC
PAN or Aadhaar mismatch?
- Update details first, then retry
Security Tips
- Attend Video KYC in a quiet, well-lit place
- Use your own mobile phone
- Do not share OTP or links with anyone
- Ensure location access is enabled (if required)
FAQs: HDFC Video KYC
Is Video KYC mandatory in HDFC?
A. Not always. It is commonly used for digital account opening.
Can Video KYC be done at night?
A. Depends on bank availability and scheduled slots.
Is branch visit required after Video KYC?
A. Usually no, if Video KYC is successful.
Conclusion
HDFC Video KYC is a fast and convenient way to complete KYC without visiting a branch. With proper documents and a stable internet connection, the process is smooth and hassle-free.
