1. Branch Working Hours
- Mon–Fri: 9:30 AM to 3:30 PM (some branches may open from 10:00 AM, final service ends by 3:30 PM)
- Saturdays (1st, 3rd & 5th): 9:30 AM to 3:30 PM
- 2nd & 4th Saturdays, Sundays & Public Holidays: Closed
2. Lunch Break
- No full branch closure—staff work in shifts
- Typical staggered lunch breaks between 1:00–2:00 PM, ensuring services remain available throughout branch hours
3. Cash Counter Availability
- Funds deposit/withdrawal services available Mon–Sat (working Saturdays) until about 2:00 PM
after which limited branch operations continue until 3:30 PM
4. Digital Services (Always On)
- NEFT: Available 24×7, with RBI batch settlement times
- RTGS: Available 24×7, except a daily cut-off window 11:30 PM–12:30 AM
- IMPS & UPI: Instant transfers available anytime
- Mobile Banking, NetBanking & ATMs: Functional 24×7, including on holidays
5. Customer Support & Specialized Services
- General customer care: 8:00 AM–8:00 PM daily
- Credit Card support: Available 24×7
- Loan & investment services: 8:00 AM–8:00 PM or per service-specific slots (e.g. 8:30 AM–5:30 PM for demat/loan services) on weekdays/Saturdays
Summary Table
| Day / Service | Branch Hours | Cash Counter | Digital Services |
|---|---|---|---|
| Mon – Fri | 9:30 AM–3:30 PM | Until ~2:00 PM | 24×7 |
| 1st, 3rd & 5th Saturday | 9:30 AM–3:30 PM | Until ~2:00 PM | 24×7 |
| 2nd & 4th Saturday, Sunday | Closed | Closed | 24×7 |
| Lunch (on working days) | Branch open | Services uninterrupted | — |
