Fino Payments Bank Customer Care: Helpline and Support
Fino Payments Bank Customer Care Number
The Fino Payments Bank customer care number is 1860-267-4000, available from Monday to Saturday during business hours. You can also reach support via email, the BPay app, or by visiting a nearby Fino Mitra merchant point.
All Fino Payments Bank Contact Options
| Channel | Details | Availability |
|---|---|---|
| Phone Helpline | 1860-267-4000 | Mon-Sat, 9 AM to 6 PM |
| [email protected] | Response within 2-3 days | |
| In-App Support | BPay app, Help and Support | 24×7 |
| Fino Mitra | Nearest merchant point | Merchant working hours |
How to Raise a Complaint via BPay App
- Open the BPay by Fino app and log in.
- Tap on Help and Support.
- Select the type of issue from the list.
- Describe the problem and submit.
- Track your complaint status within the app.
Grievance Redressal
If your complaint is not resolved satisfactorily, escalate to the Fino Nodal Officer whose details are available on the Fino Payments Bank website. Unresolved banking complaints can be taken to the RBI Banking Ombudsman.
Common Issues Handled by Customer Care
- Account balance disputes and transaction queries
- Failed UPI or IMPS transfers
- Debit card block and replacement requests
- KYC update assistance
- Account activation or access issues
Key Takeaways
- Primary helpline: 1860-267-4000 (Mon-Sat, 9 AM to 6 PM).
- Email: [email protected] for written complaints.
- In-app support via BPay is available 24×7.
- Keep your registered mobile number and account details ready when calling.
Frequently Asked Questions
Is the Fino Payments Bank helpline toll-free?
Yes. 1860-267-4000 is a toll-free number accessible from most operators in India.
How do I block my Fino Payments Bank debit card immediately?
Call 1860-267-4000 immediately or use the card management section in the BPay app to block the card.
What if my complaint is not resolved on the first call?
Request an escalation to the senior complaints team. If still unresolved, escalate to the Nodal Officer and then to RBI Ombudsman if needed.
Can I reach Fino customer care on Sundays?
The phone helpline is available Monday to Saturday. For Sunday issues, use the in-app support or visit a Fino Mitra.
How long does Fino take to resolve complaints?
Most issues are resolved within 7 working days. Transaction disputes may take up to 30 days per RBI guidelines.
