- 022 6899 7777 (Mumbai toll number)
- 040 6815 7777 (Hyderabad toll number)
Use either from your registered mobile number for 24×7 support on banking queries, net/mobile banking issues, card blocking, and transaction inquiries. - International Customers: Call +91 22 61271000 for NRI or overseas support.
- Credit Card Queries: Toll-free numbers: 1800 123 5363 or 1800 209 5363.
Also reachable via 022 6899 7777 or 040 6815 7777.
Missed Call Banking (Quick Self-Service)
From your registered mobile number, you can access services instantly:
- 📧 Balance Enquiry: Call 7506660011 → Receive SMS with current balance
- 📋 Mini Statement (Last 5 txns): Call 7506660022
- 🏦 Cheque Book Request: Call 7506660033
- 📧 Email statement (last 1 month): Call 7506660044
(Up to five requests allowed per day.)
SMS Banking Services
Register for the SMS service by sending REG to 9821878789 (if your mobile is already registered). Then use:
| Service | SMS Format |
|---|---|
| Account Balance | BAL |
| Mini Statement | STMT |
| Cheque Book Request | CHQBOOK |
| Stop Cheque | STOP <cheque no.> |
| Cheque Status | STAT <cheque no.> |
| FD Inquiry | TD <FD number> |
| Card Block Request | BLOCK DC xxxx (last 4 card digits) |
WhatsApp Banking
- Give a missed call to 9811612144 (registered number).
- Reply to the link received via SMS to chat on WhatsApp.
- You can then type “Hi” to access features including balance, transactions, and card-blocking options.
Email Support
- General Enquiries: [email protected]
- Demat Queries: [email protected]
- Loan Queries: [email protected]
- NRI Support: [email protected]
(Email requests must come from your registered email with the bank.)
Card Blocking & Support via Customer Care
- Call 022 6899 7777 or 040 6815 7777 and choose the card services option to block a lost debit card.
- Alternatively, SMS
BLOCK DC xxxxto 9821878789 from your registered mobile.
Summary Table
| Purpose | How to Access | Availability |
|---|---|---|
| General Banking / Digital Queries | 022 6899 7777 or 040 6815 7777 | 24×7 |
| Balance Enquiry | Missed call to 7506660011 | Instant SMS |
| Mini Statement | Missed call to 7506660022 | Instant SMS |
| SMS Banking Commands | Send BAL / STMT / BLOCK DC xxxx → 9821878789 | 24×7 |
| WhatsApp Banking | Call 9811612144 → link → type “HI” | After OTP registration |
| Email Support | customercare@ / demat@ / loans@ / nri@… | Business hours |
| Card Blocking (via support) | Choose option on IVR via care number | Immediate |
Tips & Best Practices
- Always use your registered mobile/email when interacting with support services.
- Never share your OTP, PIN, CVV, or card details over calls or messages.
- Save your complaint reference number after any grievance or request.
- For mobile help or WhatsApp activations, ensure your contact is updated with the bank.
Final Thoughts
DCB Bank offers robust customer support options — whether you need a quick self-service balance check, SMS alerts, WhatsApp banking, phone-based support, or email help. Pick the channel that’s most convenient for you. For issues or escalations, regional officers and grievance channels ensure resolution.
