24 × 7 General Support
- 044‑7122 5000 — Available across all states for phone, WhatsApp banking, transaction monitoring, grievance, and other support services.
Support is available around the clock. - 044‑4816 3640 — Specifically for transaction monitoring and queries.
Email Support
- [email protected] — Use for general banking queries and support.
- [email protected] — Dedicated email for NRI banking services.
WhatsApp Banking
- Save +91 44 7122 5000 in your contacts and message Hi on WhatsApp to start banking with Lakshmi, CUB’s multilingual digital assistant.
- Services available: balance check, mini statements, account opening links, debit card blocking, Form 15G/H update, interest rates, ATM locator, and more.
Missed-Call Banking (Balance/Mini Statement)
- Balance enquiry: Give a missed call to 92781 77444 from your registered mobile; receive balance via SMS.
- CUB Wallet link: Missed call to 92781 77555 sends instant app download link.
Blocking UPI / Net Banking Access
- SMS from registered mobile: php-templateCopyEdit
BLOCK <Customer ID>Send to 92810 56789 to block UPI, net banking, or mobile banking access.
Quick Summary Table
| Purpose | Contact Method | Availability |
|---|---|---|
| General Support / Queries | 044‑7122 5000 | 24×7 |
| Transaction Monitoring | 044‑4816 3640 | 24×7 |
| Balance Enquiry | Missed Call: 92781 77444 | Instant SMS reply |
| Wallet Link (App) | Missed Call: 92781 77555 | Instant SMS link |
| WhatsApp Banking | +91 44 7122 5000 via WhatsApp | 24×7 |
| Block UPI/Net Banking Access | SMS BLOCK to 92810 56789 | Immediate |
| Email Support | [email protected] | Business hours |
| NRI Service Email | [email protected] | Business hours |
| Grievance Level I | 044‑7122 5000 | 24×7 |
| Grievance Level II/III | [email protected] | Business hours |
Best Practices & Tips
- Always use your registered mobile number or email ID when contacting for support.
- Never share OTPs, CVV, or banking credentials during support calls or chats.
- Save the reference or complaint number after raising an issue for tracking.
- Prefer digital services like WhatsApp or missed-call banking for quick, reliable support.
