Citi Bank customer care assists customers with queries related to credit cards, banking services, statements, disputes, and account support.
Important note: Citi has exited retail banking in India, and many consumer banking services (like savings accounts and credit cards) have been migrated to Axis Bank. Because of this, the correct support channel depends on which Citi product you are using.
Quick Summary
- Bank: Citi Bank (India – limited operations)
- Retail banking & credit cards: Mostly handled by Axis Bank
- Support type: Phone, email, and online help
- Availability: As per official support hours
Citi Bank Customer Care – How to Get Help
If Your Citi Account / Credit Card Is Migrated to Axis Bank
- Contact Axis Bank customer care
- Use Axis Bank phone banking, mobile app, or branch support
- Your Citi relationship number or card details are usually recognised
This applies to most Citi savings accounts, loans, and credit cards in India.
If You Are Using Citi Corporate / Institutional Services
- Citi continues to operate institutional and corporate banking in India
- Contact your relationship manager or use official Citi corporate support channels
How to Find the Correct Customer Care Number (Safest Way)
Because helpline numbers can change, always verify from:
- The back side of your credit/debit card
- Official Axis Bank communication (for migrated accounts)
- Official Citi India website (for corporate services)
- Your latest email/SMS from the bank
This ensures you get the latest and active customer care number.
Common Issues Customer Care Can Help With
- Credit card block / unblock
- Transaction disputes
- Statement & payment queries
- Login or app issues
- Address / contact update
- Complaints and escalations
Safety Tips
- Never share OTP, CVV, PIN, or passwords
- Call only official numbers
- Beware of calls claiming to be from “Citi Bank” asking for details
FAQs – Citi Bank Customer Care
Q1. Is Citi Bank still active in India?
A. Yes, but mainly for corporate and institutional banking. Retail services are largely with Axis Bank.
Q2. Who do I call for my old Citi credit card?
A. Usually Axis Bank customer care, as most Citi credit cards are now managed by Axis.
Q3. Can Axis Bank help with Citi issues?
A. Yes, for migrated products, Axis Bank provides full support.
Conclusion
For Citi Bank customer care in India, the correct support depends on your product:
- Retail banking / credit cards: Contact Axis Bank
- Corporate services: Use official Citi corporate support
