CBI provides multiple toll-free contact options, available 24×7:
- 1800 3030 – General helpline for lost/stolen/blocked ATM/debit cards, mobile banking, online banking, and fraud reporting
- 1800 22 1911 – General customer support and debit/credit card inquiries and blocking
- 1800 203 1911 – Dedicated toll-free support exclusively for pensioners
Other Key Support Channels
- Alternate helpline: 022‑4190 3900 — charged call support during high call volumes
- WhatsApp Banking Support: +91 63648 61866 — use to access alerts or assistance via WhatsApp chat
- SMS Hotlisting: nginxCopyEdit
LOST [space] <account or card last digits>send from your registered mobile to 9967533228 to block your debit or credit card instantly
Email & Online Grievance Support
- General support email: [email protected]
- ATM or failed transaction issues: [email protected] or [email protected]
Escalation & Grievance Redressal
- Regional Nodal Officers listed on the official site can be contacted in case local support fails.
- Central grievance escalation: yamlCopyEdit
Chief Grievance Redressal Office at Mumbai Phone: 022‑2264 3056 Email: [email protected] or [email protected]Customers also get a Unique Identification Number (UIN) when lodging an online complaint to track its status. - After 30 days, unresolved cases can be taken to the Banking Ombudsman, an RBI-appointed authority.
Quick Summary
| Purpose | Contact Method |
|---|---|
| General Banking / Account Enquiries | 1800 22 1911 (toll-free) |
| Card Blocking, Fraud, Mobile/Net Banking | 1800 3030 (toll-free) |
| Pensioners Support | 1800 203 1911 |
| WhatsApp Support & Alerts | +91 63648 61866 |
| SMS to block card | LOST + last digits → 9967533228 (registered mobile) |
| ATM / Failed Transaction Complaints | Email: smtbk2@ / [email protected] |
| General Complaints / Grievance | Email: [email protected] |
| Escalation (Zonal & National Grievance) | Contact regional nodal officers or central grievance office |
Tips & Best Practices
- Always use your registered mobile number or email when contacting support.
- Do not share OTPs or PINs over calls or emails.
- Request a reference number (e.g. UIN) after lodging a complaint to track it later.
- For urgent card blocking, use 1800 3030 or the SMS method.
Final Thoughts
Central Bank of India offers robust, 24×7 customer support across multiple channels—phone, SMS, WhatsApp, and email. Whether you’re facing a card issue, EMI query, or digital service concern, help is just a number away. For issues unresolved via regular channels, a structured grievance mechanism and nodal escalation path ensure your concerns are taken seriously.
