Axis Bank Mobile Number Registration and Update

Axis Bank Mobile Number Registration and Update

Your mobile number is the key to almost every Axis Bank service, from UPI to net banking OTPs. If your number is not registered or has changed, you can update it online through the Axis Mobile app or by visiting a branch. Here is how to do both in 2026.

Why Your Registered Mobile Number Matters

Axis Bank links your mobile number to your account for OTP-based authentication. An outdated number means you cannot receive OTPs for net banking, UPI, and debit card transactions. RBI mandates two-factor authentication for all digital banking transactions, making your registered mobile critical for account security.

How to Register or Update Mobile Number Online (Axis Mobile App)

This method works if you still have access to your old registered number:

1. Log in to the Axis Mobile app using your existing credentials.
2. Go to Profile or My Account section.
3. Select Update Mobile Number.
4. Enter your new mobile number and confirm it.
5. An OTP will be sent to both your old and new number for dual verification.
6. Once both OTPs are entered, the update is processed immediately.

How to Update Mobile Number via Net Banking

1. Log in to Axis Bank Internet Banking at netbanking.axisbank.com.
2. Navigate to Profile Settings then Contact Details.
3. Click on Update Mobile Number.
4. Complete the OTP verification on both old and new numbers.

Updating Mobile Number at a Branch (If You Have Lost Access to Old Number)

If you no longer have access to your previously registered number, a branch visit is mandatory:

1. Visit your nearest Axis Bank branch with original ID proof (Aadhaar, PAN, or passport).
2. Fill in the Mobile Number Update Request Form available at the branch.
3. Submit the form with a self-attested copy of your ID.
4. The bank will verify your identity and process the update within 1-2 working days.

Key Takeaways

• You can update your Axis Bank registered mobile number online through the Axis Mobile app or net banking if your old number is accessible.
• If your old number is lost or deactivated, a branch visit with valid ID is required.
• Both old and new numbers receive an OTP during online update for security.
• Processing through the branch typically takes 1-2 working days.

Frequently Asked Questions

Can I update my Axis Bank mobile number without visiting a branch?

Yes, if you still have access to your old registered mobile number. Log in to the Axis Mobile app or net banking, go to Profile Settings, and follow the dual OTP verification process.

How long does it take to update mobile number in Axis Bank?

Online updates through the app are nearly instant after OTP verification. Branch-based updates take 1-2 working days.

What documents do I need to update mobile number at an Axis Bank branch?

Carry original government-issued photo ID such as Aadhaar card, PAN card, or passport along with a self-attested photocopy.

Will my UPI and net banking work after updating my mobile number?

Yes, once the number is updated, your UPI and net banking OTPs will be sent to the new number. You may need to re-register UPI with the updated number on your preferred payment app.