AU Small Finance Bank Customer Care Number
AU Small Finance Bank Customer Care Number
AU Small Finance Bank’s toll-free customer care number is 1800 1200, available 24×7 for account queries, complaints, card blocking, and general assistance. You can also reach the bank through its app, email, and WhatsApp.
Customer Care Contact Options
- Toll-free helpline: 1800 1200 (24×7, free from any network)
- Alternate number: 0141 4110 666 (for calls from outside India or where toll-free is unavailable)
- Email: [email protected]
- WhatsApp: Save the official AU SFB WhatsApp number (check the website) and send Hi to start.
Services Available via Customer Care
- Account balance and transaction queries.
- Debit or credit card blocking for lost or stolen cards.
- Loan and FD account information.
- Complaint registration and tracking.
- Branch and ATM locator.
- Request for statement, cheque book, or service updates.
In-App Support
- Open the AU 0101 app.
- Tap the Help or Support icon.
- Use the chat feature to raise a query or get instant answers from the virtual assistant.
Branch Visit
For complex issues such as KYC disputes, account freezes, or large fund reversals, visiting your nearest AU SFB branch in person is the most effective option.
Key Takeaways
- Toll-free number 1800 1200 is available 24×7.
- Email at [email protected] for non-urgent issues.
- In-app chat support is available on the AU 0101 app.
- For lost cards, call immediately: the helpline can block the card within minutes.
FAQ
What is the fastest way to block a lost AU SFB debit card?
The fastest ways are: through the AU 0101 app under Cards, or by calling 1800 1200. Both can block your card instantly any time of day or night.
How do I escalate a complaint if customer care does not resolve it?
If your complaint is unresolved, escalate it to the bank’s Grievance Redressal Officer. Details are on the AU SFB website under Customer Service. If still unresolved after 30 days, you can approach the RBI Banking Ombudsman.
Is the 1800 1200 number free from mobile phones?
Yes. 1800 numbers are toll-free in India and can be dialled free of charge from both mobile and landline connections.
