{"id":7868,"date":"2025-07-16T06:15:43","date_gmt":"2025-07-16T06:15:43","guid":{"rendered":"https:\/\/lemonn.co.in\/blog\/?post_type=glossary&#038;p=7868"},"modified":"2025-07-16T06:15:46","modified_gmt":"2025-07-16T06:15:46","slug":"nps-helpline-support-contacts","status":"publish","type":"glossary","link":"https:\/\/lemonn.co.in\/blog\/glossary\/nps-helpline-support-contacts\/","title":{"rendered":"NPS Helpline &amp; Support Contacts"},"content":{"rendered":"<p>Here are the official NPS (National Pension System) customer care and support details you can use:<\/p>\n\n\n\n<h3 id=\"1-nsdl-protean-egov-cra-primary-support\" class=\"wp-block-heading\">1. <strong><a class=\"glossaryLink\"  href=\"https:\/\/lemonn.co.in\/blog\/glossary\/nsdl\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>NSDL<\/a> (Protean eGov CRA) &ndash; Primary Support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Toll-free number<\/strong>: 1800&#x202F;222&#x202F;080<\/li>\n\n\n\n<li><strong>Landline<\/strong>: 022&#x2011;2499&#x202F;3499<\/li>\n\n\n\n<li><strong>Email<\/strong>: <a href=\"mailto:gro@nsdl.co.in\">gro@nsdl.co.in<\/a> (Grievance Officer)<\/li>\n<\/ul>\n\n\n\n<h3 id=\"2-alternate-toll-free-numbers\" class=\"wp-block-heading\">2. <strong>Alternate Toll-Free Numbers<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1800&#x202F;210&#x202F;0080<\/strong> &#x2013; New toll-free number replacing 1800&#x202F;889&#x202F;1030<\/li>\n\n\n\n<li><strong>1800&#x202F;110&#x202F;708<\/strong> &#x2013; For DBT and scheme enquiries <\/li>\n<\/ul>\n\n\n\n<h2 id=\"registering-grievances-escalation\" class=\"wp-block-heading\">Registering Grievances &amp; Escalation<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Online Grievance<\/strong>: File via NSDL CRA&#x2019;s CGMS portal<\/li>\n\n\n\n<li><strong>By email<\/strong>: <a href=\"mailto:nps@nsdl.co.in\">nps@nsdl.co.in<\/a> (for general issues)<\/li>\n\n\n\n<li><strong>Offline<\/strong>: Send Form G1 to CRA office &#x2014; Times Tower, Lower Parel, Mumbai<\/li>\n<\/ul>\n\n\n\n<h3 id=\"escalation-levels\" class=\"wp-block-heading\">Escalation Levels<\/h3>\n\n\n\n<h4 id=\"for-general-issues\" class=\"wp-block-heading\">For General Issues:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Level 1<\/strong> | Grievance Redressal Officer: Ms. Smita Nair (GRO), Tel: 022&#x2011;2499&#x202F;3499; Email: <a href=\"mailto:gro@proteantech.in\">gro@proteantech.in<\/a><\/li>\n\n\n\n<li><strong>Level 2<\/strong> | Chief GRO: Mr. Mandar Karlekar, Fax: 022&#x2011;24915217; Email: <a href=\"mailto:cgro@proteantech.in\">cgro@proteantech.in<\/a><\/li>\n<\/ul>\n\n\n\n<h4 id=\"for-nps-exit-complaints\" class=\"wp-block-heading\">For NPS Exit Complaints:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Level 1<\/strong> | Ms. Manjiri Salvi, Tel: 022&#x2011;2499&#x202F;4274; Email: <a href=\"mailto:npsclaimassist@nsdl.co.in\">npsclaimassist@nsdl.co.in<\/a> <\/li>\n\n\n\n<li><strong>Level 2<\/strong> | Mr. Dinesh Dalvi, Email: <a href=\"mailto:dinesh.dalvi@nsdl.co.in\">dinesh.dalvi@nsdl.co.in<\/a><\/li>\n\n\n\n<li><strong>Level 3<\/strong> | Mr. Mandar Karlekar (Chief GRO)<\/li>\n<\/ul>\n\n\n\n<h2 id=\"operating-hours-response-time\" class=\"wp-block-heading\">Operating Hours &amp; Respo<a class=\"glossaryLink\"  href=\"https:\/\/lemonn.co.in\/blog\/glossary\/nse\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>nse<\/a> Time<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Support hours<\/strong>: Monday&#x2013;Friday, 9:30&#x202F;AM &#x2013; 6&#x202F;PM<\/li>\n\n\n\n<li><strong>Acknowledgement<\/strong>: Within 3 business days<\/li>\n\n\n\n<li><strong>Resolution target<\/strong>: 30 days (per PFRDA\/ET guidelines)<\/li>\n<\/ul>\n\n\n\n<h2 id=\"nsp-trust-main-office-for-general-inquiries\" class=\"wp-block-heading\">NSP Trust Main Office (for general inquiries)<\/h2>\n\n\n\n<p><strong>Contact<\/strong>:<br>NPS Trust, WTC Tower B, Nauroji Nagar, New Delhi &#x2013; 110029<br>Tel: +91&#x2011;11&#x2011;3565&#x202F;5222<br>WhatsApp: +91&#x2011;85888&#x202F;52130<\/p>\n\n\n\n<h2 id=\"quick-reference-table\" class=\"wp-block-heading\">Quick Reference Table<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Type<\/th><th>Contact Details<\/th><\/tr><\/thead><tbody><tr><td><strong>Toll-free support<\/strong><\/td><td>1800&#x202F;222&#x202F;080, 1800&#x202F;210&#x202F;0080<\/td><\/tr><tr><td><strong>Landline<\/strong><\/td><td>022&#x2011;2499&#x202F;3499<\/td><\/tr><tr><td><strong>Email (general)<\/strong><\/td><td><a href=\"mailto:gro@nsdl.co.in\">gro@nsdl.co.in<\/a>, <a href=\"mailto:info.cra@nsdl.co.in\">info.cra@nsdl.co.in<\/a><\/td><\/tr><tr><td><strong>Grievance portal<\/strong><\/td><td>NSDL CRA CGMS<\/td><\/tr><tr><td><strong>Escalation L1\/L2<\/strong><\/td><td>Ms. Nair \/ Mr. Karlekar (general)<\/td><\/tr><tr><td><strong>Exit complaints L1-L3<\/strong><\/td><td>Ms. Salvi \/ Mr. Dalvi \/ Mr. Karlekar<\/td><\/tr><tr><td><strong>Central office (Trust)<\/strong><\/td><td>+91&#x2011;11&#x2011;3565&#x202F;5222; WhatsApp +91&#x2011;85888&#x202F;52130<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Here are the official NPS (National Pension System) customer care and support details you can use: 1. NSDL (Protean eGov CRA) &ndash; Primary Support 2. Alternate Toll-Free Numbers Registering Grievances &amp; Escalation Escalation Levels For General Issues: For NPS Exit Complaints: Operating Hours &amp; Response Time NSP Trust Main Office (for general inquiries) Contact:NPS Trust, [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"menu_order":0,"template":"","meta":{"footnotes":""},"class_list":["post-7868","glossary","type-glossary","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/lemonn.co.in\/blog\/wp-json\/wp\/v2\/glossary\/7868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemonn.co.in\/blog\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/lemonn.co.in\/blog\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/lemonn.co.in\/blog\/wp-json\/wp\/v2\/users\/9"}],"version-history":[{"count":1,"href":"https:\/\/lemonn.co.in\/blog\/wp-json\/wp\/v2\/glossary\/7868\/revisions"}],"predecessor-version":[{"id":7869,"href":"https:\/\/lemonn.co.in\/blog\/wp-json\/wp\/v2\/glossary\/7868\/revisions\/7869"}],"wp:attachment":[{"href":"https:\/\/lemonn.co.in\/blog\/wp-json\/wp\/v2\/media?parent=7868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}